Dubai Municipality also unveils new app for accessing land maps

Dubai: Dubai Municipality on Thursday launched a new aerial survey service using drone technology.
The service, offered by the Survey Department of the municipality, provides real estate companies, consultants and contractors with detailed data of rectified orthophotos, topographic maps with up to 200 times better clarity than the maps by conventional surveys, contour maps, and 3D points for large-scale projects with vast spaces and rocky geography, all of them taking 88 per cent less time than the traditional surveys, the civic body said in a press release.

Dawood Al Hajiri, assistant director-general of Dubai Municipality for Engineering and Planning Sector; Mohammad Mubarak Al Mutaiwe’e, assistant director-general of Communications and Community Sector; directors of different departments and other senior officials of the municipality were present at the launch function.
Al Hajiri said the new service reiterates the pioneering role of Dubai Municipality in implementing the concept of Happy Dubai.
New app for maps

The Survey Department also unveiled the design of a smart app, which will reduce the time and effort of developers, contractors, construction consultants, land owners, government and semi-governmental institutions.
The app called “Kharetati” (My Map) enables the mobile customers to request access to the land maps without having to visit Dubai Municipality offices. The customer can download the app on the mobile phone, and then by entering the number of the plot and a copy of the identity card (both sides), he/she can easily avail the land map.
The app saves 75 per cent of the transaction time, and has helped reduce the number of complaints from 24 in 2016 to two during the first half of 2017.
Improvements made in the smart app have helped in reducing 67 per cent of time required to complete transactions, 79 per cent of the number of required documents, and 75 per cent of the number of mandatory fields.
The app has also contributed to reducing the number of government agencies involved in the procedures of service delivery when submitting a request from three agencies to zero.
The app is a smart channel added to the multiple channels of Dubai Municipality that identify the needs and expectations of its customers in different categories. These channels include the Municipality Suggestion Scheme, Call Centre, complaints system, customer forums, customer satisfaction studies, and the happiness measurement screens at various service delivery sites.

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